Betacular Privacy Policy

The platform collects and processes personal information that is necessary to provide online gaming and betting services in a lawful and responsible manner.

Types of personal data collected

Depending on how the user interacts with the services, the platform may collect:

• Identity details, such as full name, date of birth, and identification numbers where legally required.
• Contact information, such as address, email address, and mobile number.
• Account details, such as username, password, security questions, and account preferences.
• Transaction and payment information, such as deposits, withdrawals, bank or payment instrument details, and betting history.
• Technical data, such as IP address, device identifiers, browser type, operating system, and access logs.
• Verification and compliance information, such as KYC documents, proof of address, source of funds details, and risk assessment data as required for anti-money laundering controls.
• Communication records, such as chats, emails, and call logs with customer support.

The information is collected directly from the user, through automated technologies (including cookies and similar tools), and in some cases from third-party verification and payment service providers.

Purposes of data collection

Personal data is collected and used for the following purposes:

• To create, verify, and manage user accounts.
• To confirm age and identity and help prevent fraud and misuse.
• To process deposits, bets, winnings, withdrawals, and other financial activities.
• To provide, operate, and personalise online services.
• To respond to queries and provide customer support.
• To monitor activity for responsible gaming, risk management, and legal compliance.
• To maintain security of systems, investigate incidents, and prevent unauthorised access.
• To maintain internal records, audits, and regulatory reports.

Processing is based on one or more legal grounds, such as user consent, performance of a contract, compliance with legal obligations, and legitimate interests in managing and improving services, subject to user rights.

Technical and organisational protection measures

The platform applies appropriate technical and organisational measures to safeguard personal information, including:

• Encryption of data in transit using secure protocols, and encryption or other safeguards for sensitive information in storage where appropriate.
• Access controls so that only authorised personnel and service providers can access data needed for their duties.
• Regular security monitoring, logging, and incident response procedures.
• Secure configuration of systems, network protections, and risk-based authentication measures.
• Internal policies, confidentiality commitments, and staff training on data protection and information security.
• Vendor due diligence and contractual safeguards for third parties handling personal data.

While reasonable security practices are applied in line with industry standards and applicable law, no online transmission or storage can be guaranteed as completely risk-free. Users are encouraged to protect their account credentials and devices and to inform support promptly of any suspected misuse.

User rights regarding personal data

Subject to applicable Indian law and, where relevant, international data protection norms, users may have the following rights related to their personal information:

• Right to access: To request confirmation whether personal data is being processed and receive a copy, where permitted by law.
• Right to correction: To request that inaccurate or incomplete information is updated or corrected.
• Right to deletion: To request deletion or anonymisation of personal data when it is no longer needed for the purposes for which it was collected, and when there is no legal obligation or legitimate reason to retain it.
• Right to restriction: To request limited processing in certain circumstances, such as during a dispute about accuracy or legality.
• Right to object: To object to certain types of processing, including some profiling, where permitted by law.
• Right to withdraw consent: To withdraw consent for processing based on consent, without affecting prior lawful use.

These rights may be exercised by contacting the support team through the channels specified on the website. For security reasons, additional information may be requested to verify identity before responding to such requests.

Compliance with Indian laws and international standards

The platform aims to comply with applicable Indian data protection and information technology regulations, including the Information Technology Act, rules on reasonable security practices, and any relevant data protection obligations. Where services have cross-border elements, the platform takes into account international standards such as principles derived from the EU General Data Protection Regulation, in so far as they are consistent with Indian law and the nature of the services provided.

Personal data is used in a structured and proportionate manner to operate the online casino, sportsbook, and related services while respecting user privacy.

Account management and customer service

Personal information is used to:

• Register new users, authenticate logins, and manage account settings.
• Verify age and identity, including KYC checks as required by applicable rules.
• Provide technical support, respond to complaints, and handle service-related communication.

Transactions and gaming operations

Information is processed to:

• Facilitate deposits, bets, participation in games, and withdrawals.
• Maintain account balance, transaction history, and betting records.
• Detect, investigate, and prevent fraudulent activities, cheating, misuse of bonuses, or other rule violations.
• Observe responsible gaming practices, including monitoring for problematic behaviour and applying limits or interventions in line with policy and legal obligations.

Service improvement, analytics, and personalisation

Usage data and technical information are used to:

• Analyse how users interact with the website, apps, and services.
• Diagnose technical issues and maintain performance and reliability.
• Improve layout, navigation, and content based on aggregated trends.
• Personalise some aspects of the experience, such as language, display options, and content relevance, as permitted by user settings and applicable law.

Marketing and communication

Subject to consent and preferences:

• Contact information may be used for service messages, policy updates, and legally required notices.
• Promotional communication, offers, and information about new features may be sent through email, SMS, notifications, or in-site messages to the extent allowed by Indian law and user choices.
• Users can usually manage marketing preferences in account settings or by using unsubscribe options in messages.

Legal, regulatory, and risk management purposes

Data is also processed to:

• Comply with laws related to anti-money laundering, counter-terrorist financing, taxation, and other regulatory requirements.
• Cooperate with law enforcement, courts, regulators, and competent authorities following valid legal requests.
• Enforce terms of use, prevent abuse of services, and manage disputes.
• Maintain internal records, audits, and risk assessments.

All processing is intended to be lawful, fair, and transparent. Personal information is not sold for profit. Any profiling or automated decision-making related to fraud prevention, risk assessment, or responsible gaming is carried out under safeguards and does not override user rights provided by law.

Users have options to access, review, update, and in some cases delete their personal information held in relation to their online account.

Access and updates

• Core account information, such as contact details and preferences, can generally be viewed and updated through the account settings section of the website or app.
• For other data or for a more comprehensive record of personal information, users may submit an access request to the support team as described on the website.
• For security reasons, identity verification steps will be followed before disclosing or changing sensitive information.

Correction and deletion procedures

• If any personal data is found to be inaccurate, incomplete, or outdated, the user can request correction or completion.
• In situations where data is no longer required for the original purpose and there is no legal basis to keep it, users may request deletion or anonymisation.
• Some information may need to be retained for a defined period to meet legal obligations, such as anti-money laundering rules, financial record-keeping, tax requirements, responsible gaming obligations, or dispute handling. During this period, access to such information will be limited to authorised personnel only.

Consent to security checks and payment processing

By creating an account and using the services, the user authorises:

• Conduct of identity, age, address, payment method, and source of funds checks to meet compliance requirements and reduce fraud and misuse.
• Use and processing of payment and transaction information by banks, card schemes, payment gateways, wallet providers, and other payment service providers that support deposits, withdrawals, and payouts.

These third-party service providers process financial and personal information under their own contractual and regulatory obligations. Such processing is necessary to provide secure and lawful financial services related to the user account.

How to exercise rights

Requests to access, correct, or delete information can be submitted using the contact channels stated on the website. The platform aims to respond within a reasonable period, subject to:

• Verification of the requester’s identity.
• Legal, regulatory, or contractual obligations that may limit or delay certain actions.
• Technical feasibility and data retention requirements.

Users in India can also raise concerns about handling of their data using the grievance or escalation process specified in the legal or contact section of the website.

The services offered on the website are intended only for adults who are 18 years of age or older, in line with Indian legal standards on gaming and betting activities.

• Registration and use of real money gaming services by any person under 18 years of age is strictly prohibited.
• During registration and verification, users are asked to confirm that they are at least 18 years old and may be required to submit proof of age and identity.
• The operator cannot independently verify age in all situations without supporting documents. Because of this limitation, parents and guardians are strongly advised to monitor online activities of minors using their devices.

If it is discovered or reasonably believed that a user is a minor:

• The account may be immediately suspended or closed.
• All associated personal information will be handled to prevent further use of the services.

Parents or legal guardians who believe that a minor has provided personal data are requested to contact support using the details provided on the website. After verifying the requester’s status, reasonable steps will be taken to:

• Close any related account.
• Delete or anonymise personal information of the minor, unless retention is needed to meet legal obligations or to cooperate with a lawful investigation.

No targeted marketing or profiling is knowingly directed at persons under 18 years of age.

To support reliable and secure services, some personal data may be processed and stored outside India in countries where group entities, technology infrastructure, or service partners are located.

Where and why data may be transferred

Personal information may be transferred to other jurisdictions for purposes such as:

• Hosting of servers, platforms, and backup systems.
• Processing of payments and financial transactions by international providers.
• Fraud detection, risk assessment, and compliance screening services.
• Customer support operations and technical maintenance.

Different countries may have different data protection rules from Indian law. When personal information is handled in another jurisdiction, it remains subject to this Privacy Policy in addition to the laws of that jurisdiction.

Consent to cross-border processing

By using the website, creating an account, or submitting personal data, the user agrees that information may be transferred to, stored in, and processed in other countries where service providers and partners operate, in line with this document and applicable law.

Safeguards for international transfers

The platform aims to ensure that every partner handling personal information maintains confidentiality and security standards that are appropriate to the sensitivity of the data, by using:

• Contractual obligations on data protection and confidentiality.
• Access controls, security requirements, and audit rights where feasible.
• Technical measures, such as encryption and secure communication channels, to reduce risk during transfer.

Information will not be transferred to third parties for their independent marketing purposes without a lawful basis and appropriate user consent where needed.

This Privacy Policy is intended to explain, in a transparent and structured way, how personal data is collected, stored, used, shared, and protected in connection with the services offered on the website.

• The policy does not limit any rights or obligations that arise from applicable laws, court orders, regulatory directions, or binding guidelines. In case of a conflict between this document and a mandatory legal requirement, the legal requirement will prevail.
• The operator reserves the right to interpret and apply this Privacy Policy in line with law, technical constraints, security needs, and the nature of the services.
• Where a disclaimer or limitation is described in this document, it forms part of the terms that govern the relationship between the user and the operator.

The policy applies from the moment the user accepts it by:

• Signing up for an account or using the services.
• Clicking an acceptance box or similar mechanism.
• Continuing to use the website after being informed of the Privacy Policy or its updates.

Nothing in this document creates any partnership, agency, employment, or fiduciary relationship between the user and the operator. Rights and obligations are limited to those stated in applicable law, this Privacy Policy, and the general terms and conditions of use.

Cookies are small text files stored on a user’s device by the browser when visiting websites. Similar technologies, such as local storage and tracking pixels, may also be used for related purposes.

Types of cookies and purposes

The website may use the following categories of cookies:

• Strictly necessary cookies: Required to operate the site, enable navigation, and maintain security and session integrity.
• Preference cookies: Remember basic settings, such as language and region, to provide a more consistent experience.
• Analytics cookies: Collect aggregated information about how visitors use the site, such as pages visited and technical performance, to help improve layout, responsiveness, and content.
• Behaviour and personalisation cookies: Help understand general usage patterns and tailor content or features in a way that aligns with user interests and responsible gaming practices.

Cookies do not usually contain information that directly identifies a person, but some data collected through cookies may be linked to a user account.

Statistics, behaviour analysis, and improvement

Information collected through cookies and analytics tools is used to:

• Produce statistics on traffic, device types, and usage trends.
• Understand how users interact with pages and features.
• Detect technical issues and security anomalies.
• Enhance navigation, design, and content relevance.

Retention and control

• Cookies are generally stored for up to 1 year from the user’s last visit, unless a shorter or longer period is legally permitted and technically needed.
• Users can control cookies using browser settings by blocking or deleting some or all cookies. Doing so may impact certain functions, such as login retention, language preferences, or access to some features.

Where required by law, consent to non-essential cookies will be requested through a banner or settings tool, and preferences can usually be changed at any time.

Use of the website and services is subject to this Privacy Policy and the applicable terms and conditions.

• By creating an account, logging in, placing bets, playing games, or otherwise using the services, the user confirms that they have read, understood, and accepted this Privacy Policy.
• If a user does not agree with any part of this document, the user should refrain from using the services and may contact support for clarification.

The operator may update this Privacy Policy from time to time, for example to reflect changes in law, technology, or service features.

• The updated document will be posted on the website, and the date of the latest revision may be indicated.
• Continuing to use the services after changes take effect will be treated as acceptance of the revised version, to the extent permitted by law.

In case of any inconsistency between printed or older versions and the version published on the website, the current online version will be treated as the controlling document.

To deliver online gaming and betting services, personal data may be shared in a controlled manner with third parties who support operations, or where sharing is required by law.

Situations where information may be shared

Personal information may be disclosed to:

• Payment service providers, banks, card networks, wallet operators, and financial institutions involved in deposits, withdrawals, and payouts.
• Identity verification, KYC, fraud detection, and risk management service providers.
• Technology vendors offering hosting, data storage, analytics, security, and communication platforms.
• Professional advisers, such as auditors, legal counsel, and compliance consultants.
• Law enforcement agencies, regulators, tax authorities, courts, or other public authorities when required by law or in connection with legal claims or investigations.

A list or description of major categories of third parties may be provided on the website, or details may be given on request where permitted.

Purpose and scope of sharing

Sharing of data with third parties is limited to what is necessary for:

• Providing and maintaining services, including transactions and account operations.
• Complying with legal, regulatory, and reporting obligations.
• Protecting the integrity and security of the platform and users.

Third parties are expected to keep personal data confidential, to use it only for the specified purposes, and to apply appropriate security measures in line with their legal and contractual obligations.

By providing personal information and using the services, the user consents to such sharing and joint use of data as described, to the extent permitted under applicable law. Users are encouraged to review the privacy policies of significant third-party providers, particularly payment services, when those are used.

The website may contain links, banners, or references to external websites, apps, or services operated by third parties.

• These external websites have their own privacy policies, data handling practices, security standards, and terms of use.
• The operator does not control, endorse, or take responsibility for the content, privacy practices, or information security measures of third-party sites.

When a user clicks such a link and leaves the website:

• Any personal data provided to that external site will be handled according to the policies of that provider.
• This Privacy Policy will no longer apply to actions taken on that external site.

Users are advised to:

• Review the privacy policy and terms of use of each external website before sharing personal information or starting to use its services.
• Exercise caution when entering sensitive information on third-party platforms, particularly financial or identification data.

The presence of a link to another website does not constitute any guarantee about that site’s reliability, lawfulness, or data protection practices.